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Top Soft Skills MCQ questions and answers
1. Which among the following is not an external factor which affects the communication process?
Time
Language
Culture
2. An observer’s presence is necessary for which kind of negotiation?
Formal
Informal
Friendly
Hand movements are symbolical under the category of gestures of kinesics. Here wringing hands may symbolize _____
Boredom
Deviation
Discomfort
3. Voice mail is which kind of conversation?
Proxemics
Telephonic
Kinesics
4. What ways can be used to make the reports more comprehensive while writing paragraphs?
Maintaining unity and coherence throughout
Excessive use of modifiers
Making the paragraphs disproportionately lengthy
5. Proper knowledge of Soft Skills is necessary to achieve success in life. “Arise, awake, and stop not till the goal is reached !” is a famous statement about success made by Swami Vivekanand.
False
True
6. In Extra-personal communication, the sender cannot use words.
False
True
7. Communication sent is seldom communication received.
False
True
8. In intrapersonal communication, the central nervous system works as a medium .
False
True
9. The word personality has been derived from the Latin word persona, meaning mask.
False
True
10. Soft skill is intrapersonal.
False
True
11. The word communication has its origin in __________ .
German
Latin
12. …….. is one of the five C’s that hampers the right attitude of communication.
counselling
contending
13. The success of communication can be measured through _______ .
response
questions
14. Six thinking hats’ technique was propagated by ________ .
Claude Shannon
De Bono
15. Grapevine as a form of communication is ________ in nature.
Formal
Informal
16. ______________ made the following statement. “One may smile and smile and still be a villain.”
Christopher Marlowe
William Shakespeare
17. What is superego according to Sigmund Freud?
Compromise with social order
Expression of our inherent desire
It’s related to our moral values.
It’s the psychic reality.
18. Why your technical skill is not enough for getting a suitable job in an organization?
The recruiter is unable to understand your technical skills.
The organization is not suitable for you.
The recruiter looks for both hard skill and soft skill in a candidate.
None of the above
19. In soft skills, what is the suitable term that helps one to become comfortable with the work environment ?
Surrendering
Adaptability
Ratification
None of the above
20. Organizational communication would be __________ .
Formal
Informal
Both A & B
Abusive
21. There are some fundamental differences between verbal and non-verbal communication. Find out the option(s) that represent(s) the feature(s) of Non-verbal communication.
Perfectly syntactical
Spontaneous
Highly organized
Both B & C
22. When you talk to yourself, then that kind of communication is called _____ .
Formal
Informal
Intrapersonal
Interpersonal
23. Which of the following refer(s) to Meta-communication ?
Unintentional
Beyond words
Both A & B
Zero Communication
24. According to Alfred Adler, which of the following statement(s) is/are true about the idea of personality development ?
Humans are primarily sexual creatures.
Fictional finalism is a tool for personality development.
Every human being does not imitate
Both A&B
25. Positive thinking may help you to move further and negotiate in an organization.
True
False
26. “I am okay, you are okay”, shows the introvert kind of personality according to Dr. Eric Berne.
True
False
27. All the incoming information can be digitized and stored in a voice mail.
True
False
28. Telecommunication does not need a facilitator or party leader to lead the meeting.
True
False
29. In a communication process, you should not only actively participate, but you should think that you are leading the discussion.
True
False
30. Voice carries intentional and unintentional emotions and messages.
True
False
31. _________ is the kind of non-verbal communication that refers to the study of space.
Haptics
Proxemics
32. Johari Window was developed in 1955 by __________ psychologists.
French
American
33. To be positive in a workplace, you should not ________ your weakness.
hide
show
34. Pitch changes are called _________ .
syllable
intonation
35. “The right word may be effective, but no word was ever as effective as a rightly timed pause”. Whose statement is this? __________ .
Hemingway
Mark Twain
36. The falling tone should be used in ___________ .
WH-questions
Yes-no questions
37. What kind of mindset was called ‘imposing’ by Eric Berne?
I am not okay, you are not okay.
I am not okay, you are okay.
I am okay, you are not okay.
I am okay, you are okay.
38. According to Johari Window, how many parts of ‘self’ exist?
6
5
4
3
39. What should be your first reaction when you receive a phone call in an organization?
What is the purpose of your calling?
You will tell your name and designation first.
I am busy. Call me later.
None of these
40. What should be your reaction when someone calls you with whom you are not in good terms?
I shall ignore the call.
I shall say him to call me later.
I shall receive the message.
I shall talk about my disagreements first.
41. Which bodily movements does not come under the forms of Kinesics?
Facial expression
Eye contact
Using material symbols
Postures
42. Pitch variation may result in ________ .
Conveying feelings
Tone variations
Both A & B
Bodily movements
43. The hidden self is fear, secrets, sensitivities. So hidden self should be moved into _____________ .
Blind area
Open area
Unknown area
None of the above
44. The volume of voice is an essential aspect of effective communication. Which one is true about this?
Speak loudly in a group of 5 people.
Be audible
Voice should be soft
Both B & C
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